Need to get support? Not sure where to turn? Choose one of the options below.
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Where to get support as a Carer
EMERGENCY – Call Immediately
If someone is seriously injured, in immediate danger, or a crime is in progress.
When to use this:
• Medical emergency
• Immediate risk of harm
• Safeguarding emergency in progress
Call 999
VERY URGENT (Need support now, but no immediate risk)
Emergency social care (North & North East Lincolnshire)
Emergency social care (North & North East Lincolnshire)
Emergency social care (24/7)
Urgent support if there is a serious breakdown in care, safeguarding concern, or crisis involving an adult who needs immediate support.
When to use this:
• Carer can no longer cope safely
• Safeguarding concern
• Unsafe discharge from hospital
• Immediate adult social care crisis
Call 0800 197 9995
(Regional Emergency Social Work Service)
URGENT (Call today or out of hours)
North Lincolnshire
North Lincolnshire Adult Social Care / Emergency Contact
North Lincolnshire Adult Social Care / Emergency Contact
01724 296 500 (Council main contact – adult social care via switchboard route)
Used for:
- Adult social care concerns
- Carer support referrals
- Safeguarding concerns
- Urgent welfare issues (during working hours)
GP Out of Hours (North Lincolnshire)
GP Out of Hours (North Lincolnshire)
111 (NHS 24/7 urgent care line)
Or local GP out-of-hours services accessed via NHS 111
North East Lincolnshire
North East Lincolnshire (NEL)
North East Lincolnshire (NEL)
Focus Adult Social Care (Single Point of Access)
This is the main urgent adult social care / safeguarding / Carers contact line.
01472 256 256 (24 hours a day, 7 days a week, including bank holidays)
What this number covers:
- Adult social care advice and urgent support
- Carer support / Carer assessments
- Safeguarding concerns
- Hospital discharge issues
- Crisis social care situations
This is the main “front door” number for both carers and the person they care for
GP Out of Hours (North East Lincolnshire)
GP Out of Hours (North East Lincolnshire)
Urgent medical help when GP surgeries are closed.
01472 256 256 (same single number system)
Typically:
-
- Weekdays from 6:30pm
- Weekends & bank holidays from 8am–midnight
You are triaged via the same 01472 256 256 line and directed to:
- Clinical Assessment Service (urgent medical advice)
- GP Out of Hours appointments
ADVICE & SUPPORT (Office hours, or happy to leave a message)
North Lincolnshire
Carers Support Service (NL – advice line, not emergency)
Carers Support Service (NL – advice line, not emergency)
01652 650585
8am – 8pm week days 9am – 5pm weekends
Use for:
- Carer advice
- Emotional support
- Benefits guidance
- Non-urgent help
North Lincolnshire Carer Team (Not emergency)
North Lincolnshire Carer Team
(Not emergency)
01724 298 393
Used for:
- Carer’s assessments
- Planned support
- Advice and signposting
North East Lincolnshire
Carers Support Service (NEL – advice line, not emergency)
Carers Support Service (NEL – advice line, not emergency)
01472 242 277
Office hours only
Use for:
- Carer advice
- Emotional support
- Benefits guidance
- Non-urgent help
NOT SURE WHO TO CONTACT? Start here!
If you’re unsure whether your situation is urgent, call:
01472 256256 (North East Lincolnshire)
111 (North Lincolnshire medical advice)
Guides and Links to external support
North Lincolnshire
North Lincolnshire Carers Strategy 2022 -2026
NL Council: Caring For someone
NL: Find a Doctor (Out of Hours)
NL SEND: Guide from transitioning from children social care to adult social care
NL Council: Finding and Funding your own care
North East Lincolnshire
FOCUS Adult Social Carer Handbook
Carers Voice: A Carers Guide to the Hospital
Carers Support Service: A Carers Guide
Carers Support Service: Carers Emergency Card
NEL SEND: A guide for transitioning from children social care to adult social care
National
Carers UK: Looking after someone?
Looking for specific information from The Carers Support Service?
Our website is full of information; but here are some buttons to get you started!
North Lincolnshire
North East Lincolnshire
A Network Partner
The Carers’ Support Centre
Registered Charity Number: 1070028
Company Limited by Guarantee.
Registration number: 3540988
Staff Documents
Staff Document store
