HOUSING SUPPORT

Know your rights about housing and where to access support in North East Lincolnshire

What do you need help with?

I want to stay independent at home

If the person you care for is finding everyday tasks difficult — like using the bathroom, managing stairs, or moving around safely. Support is available to help them stay independent.

  • An assessment from an Occupational Therapist
  • Advice on making the home safer
  • Equipment such as handrails, alarms or mobility aids
  • Adaptations like stairlifts or accessible bathrooms
  • Grants to help pay for larger changes
  • Request support through FOCUS Adult Social Care
  • Call: 01472 265265 (option 2)

I need help making the home safer

If the person you care for is at risk of falls, struggling to move around, or finding parts of the home unsafe, there is support to help reduce risks and improve safety.

  • A home safety assessment
  • Advice on reducing risks (e.g. falls, access, lighting)
  • Equipment like grab rails, handrails, or alarms
  • Support with small changes to make the home safer
  • Referrals for further adaptations if needed
  • Contact FOCUS Adult Social Care
  • Call: 01472 265265 (option 2)

I’m struggling with paying housing costs

If you’re finding it hard to keep up with rent, bills, or other housing costs, there is financial support and advice available.

  • Help with rent through Housing Benefit or Universal Credit
  • Council Tax Reduction
  • Advice on managing bills and housing costs
  • Support if you’re at risk of falling behind or getting into debt
  • Contact the Council Benefits Team
  • Call: 01472 326292

I need adaptations (bathroom, stairs etc)

If the person you care for is struggling with daily tasks like bathing, stairs, or moving safely, support is available.

  • An assessment from an Occupational Therapist
  • Recommended changes like rails, stairlifts or bathroom adaptations
  • Equipment (rails, alarms, etc.)
  • Grants for larger changes (e.g. bathroom adaptations)
  • Request an assessment via FOCUS Adult Social Care
  • Call: 01472 265265 option 2

If bigger changes are needed — like a new bathroom, ramps, or stairlifts — financial help may be available.

You can get:

  • A Disabled Facilities Grant (DFG)
  • Support with planning and carrying out adaptations
  • Advice on what changes are suitable

What to do next:

  • Apply for a Disabled Facilities Grant through the council
  • Call: 01472 326296

I’m worried about tenancy/eviction

If you’re having problems with your landlord, struggling to keep your home, or worried about eviction, you can get advice and support.

  • Advice on your rights as a tenant or homeowner
  • Help dealing with landlords or housing providers
  • Support if you’ve received a notice or are at risk of eviction
  • Help finding alternative housing if needed
  • Contact the Housing Options Team
  • Call: 01472 326296

Where can I get support?

If you’re not sure where to start, or need help understanding your options, you don’t have to figure it out alone.

  • Information and advice tailored to your situation
  • Help understanding what support is available
  • Guidance on next steps for housing and care
  • Ongoing support as your situation changes
  • Contact the Carers Support Service
  • Call: 01472 242277

Further Information

A Carer Assessment is carried out by Focus Adult Social Care. The assessment can help identify support you may need in your caring role, as well as needs for aids and adaptations around the home.

You can contact Focus Adult Social Care through the Single Point of Access (also known as SPA), on 01472 256256.

Please see our Carer Assessments page for further information.

Occupational therapy can help if you or the person you care for has difficulty with everyday tasks, such as dressing or getting to the shops. The Occupational Therapist can provide help and training with everyday activities and offer advice on adapting the home or workplace to meet individual needs.  Which could support you, or the person you care for regain or improve their independence.

Much of the Occupational Therapist’s work focuses on the functional implications of illness or disability.  Their work may involve assessment and rehabilitation for relevant daily living activities.  For example, aspects of personal care and meal preparation. The assessments may be carried out while someone is in hospital or at their place of residence, following discharge. The Occupational Therapist can also advise and recommend equipment, such as mobility aids, wheelchairs and other special devices.

For further information, please click here or contact the Single Point of Access on 01472 256256 (option 2).

Disabled Facilities Grant

A Disabled Facilities Grant (DFG) is provided to adapt the home of a disabled person to meet their specific needs.

The grant for the adaptation is a maximum of £30,000.

Discretionary Disabled Facilities Assistance

The scheme provides discretionary loan assistance to top up mandatory DFG for the provision of aids and adaptations for owner occupiers with disabilities, or provide loan assistance where an applicant is ineligible for a DFG, however they have sufficient equity to self-fund the works.

For further information, please see the links below

Disabled Facilities Grants: Overview

North East Lincolnshire Council: Housing and Loans

Social housing is the term for secure and affordable rental housing for people on low incomes with housing needs. Properties are made available for people to bid on.

You can register online using this bidding site which is called Home Choice Lincs, this will allow you to sign up for housing in your area. Click here for their ‘How to guide’ – this includes advice on how to register and how to bid on properties.

Home Choice Lincs allows you to bid on properties from your area’s social housing associations and partnerships, such as Lincolnshire Housing Partnership, Longhurst Group and Sanctuary Housing. The links for each of these can be found below:

Lincolnshire Housing Partnership

Longhurst Group

Sanctuary Housing

There are a variety of grants that can be applied for to access extra funding. Please see the links below for further information. If you wish to apply for one of these grants, you can ask a Carer Coach for further support by calling 01472 242277.

Turn2us

Disability Grants

Edward Gostling Foundation

For information on council tax and how to apply and for support in North East Lincolnshire, click here

If you are having adaptations done to your home that may push your property into a higher Council Tax band, you might be entitled to a discount on your Council Tax. This is called the ‘Disabled Band Reduction Scheme’. You would need to contact your local council for further information.

For information on how to make your home more energy efficient and the support that may be available to you, please visit our Cost of Living page or the North East Lincolnshire housing grants and loans page

Supported living is a service designed to help people with a wide range of support needs retain their independence by being supported in their own home. People in supported living usually have their own tenancy and are responsible for their own bills and cost of living.

For further information on supported living, please see the Age UK website here

For information and advice around private tenancy and your rights, please visit the below:

Private renting: Your rights and responsibilities

Citizen’s Advice

You can also contact the housing advice team at North East Lincolnshire Council on 01472 326296

Carelink is a charity based in Grimsby, covering North East Lincolnshire and surrounding areas, which provides pendant alarms for vulnerable and elderly people. Carelink supports individuals to remain in their homes by providing a 24/7 service which can give immediate help and support. For further information, please click here

You may find that some equipment you can buy yourself can help make life easier. AskSARA is an award-winning online self-help guide providing expert advice and information on products and equipment for older and disabled people. It provides impartial advice on equipment to help make daily living easier. Here is a link to their website:

Living Made Easy

Get in Touch

North East Lincs 01472 242 277
North Lincs 01652 650 585

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