Supporting someone with mental ill health
Supporting someone with mental ill health
For mental health emergencies, call 999 or go to A&E now if:
someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose.
you do not feel you can keep yourself or someone else safe.
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.
If you have an emergency out of hours, please call the RDaSH Mental Health support (Crisis Team) on 0800 015 0211. They also have a text service for anyone unable to use the standard telephone line (i.e. deaf or hard of hearing); you can text 07918 372894.
The North Lincs (Improving Access to Psychological Therapies) IAPT service provides evidence-based psychological therapies to adults who are experiencing common mental health problems such as depression, anxiety and stress. Adults wishing to access the service must be registered with a North Lincolnshire GP surgery.
The North Lincs IAPT team is made up of psychological wellbeing practitioners and cognitive behavioural therapists, who offer low intensity and high intensity psychological interventions.
You can self-refer to the service via a referral form
or by contacting North Lincs IAPT on 0300 0216 165 .
The Haven, located at Scunthorpe and District Mind Offices at Printer’s Yard in Fenton Street, is designed to help reduce the risk of mental health crisis by providing a safe space for people who urgently need to talk to someone.
Anyone aged 16 years and over can call 01724 279500 from 4pm – 12 midnight 7-days a week, leave a message and one of the trained staff members will call you back. Trained staff are available to support people in managing their thoughts of self harm, distress, low mood and to help prevent crisis.
You can find out more about them with this link.
WRAP (Wellness Recovery Action Plan)
WRAP is a personal framework for people who want to learn more about themselves and learn how to manage their mental health better. WRAP helps individuals to manage unpleasant symptoms of poor mental health, recognise triggers, develop a plan of managing the effect of triggers and may help prevent people from feeling worse.
WRAP is very personal plan and can develop alongside your recovery. North Lincolnshire Mind run WRAP sessions every Monday from 2 pm to 3:30 pm via Zoom, but there is possibility to participate face to face. Please call North Lincolnshire Mind on 01724 279500 to register for this course.
Free Listening Services
These services offer confidential advice from trained volunteers. You can talk about anything that’s troubling you, no matter how difficult:
Call 116 123 to talk to Samaritans, or email: email@example.com for a reply within 24 hours
Text “SHOUT” to 85258 to contact the Shout Crisis Text Line, or text “YM” if you’re under 19
If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
Children & Young People
For children or their families who want help to manage their mental wellbeing, there are lots of websites that provide information and support to young people and families. This link provides details of a range of different sites and resources.
Social prescribing is when residents are linked to local community groups and services to enable them to develop skills and confidence to improve their self care and tackle the social causes of ill health and wellbeing.
Who is social prescribing for?
The service is for all adults (18+) who are North Lincolnshire residents in need of information, advice and support to cope with every day life. Social prescribing focuses on:
How do I access social prescribing?
Speak to your GP practice staff who will be able to directly refer you to a link worker.
If you or a member of your family are experiencing a mental health crisis and urgently require support, please contact the North East Lincolnshire Single Point of Access Team on 01472 256 256 opt 3 for mental health (24/7).
NAViGO is an award-winning social enterprise providing mental health services to the NHS and beyond across North East Lincolnshire.
The whole basis of our work is to ‘deliver services that we would be happy for our own family to use’.
Offering a range of acute and community mental health services to young people, adults and older adults, NAViGO also provide specialist support such as systemic family therapy; access, crisis and liaison psychiatry; rehabilitation and recovery; personality disorder service; memory services and a specialist eating disorder facility, many of those services being rated as “outstanding” by the CQC.
Named one of the top 100 not-for-profit organisations to work for by The Sunday Times, four years in succession, NAViGO have developed income generating, commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and People’s Park Floral Hall.
01472 583 000
Open Minds offers a range of therapies aimed at helping you to deal with stress, anxiety or depression. If you’re 16 or above and registered to a GP in North East Lincolnshire, we offer free access to treatments that can help you to maintain positive mental health and wellbeing.
As well as stress, anxiety and depression, we also help you to better understand and manage other conditions, like PTSD, OCD, panic attacks and sleep problems.
Our friendly practitioners can support you in person at our NAViGO House base, but we offer a range of virtual alternatives, too – including online courses and self-guided SilverCloud therapy. The treatment you receive will depend on your symptoms and personal goals and we’ll work with you to find the best option.
NAViGO Open Minds is a dedicated Improving Access to Psychological Therapies (IAPT) service – a national talking therapies initiative to help support people to overcome depression and anxiety and better manage their mental health.
You can self-refer to Open Minds by completing this online form.
If you’d rather speak to another human being, you can also self-refer by calling (01472) 625 100.
Open Minds is not a crisis service, so contact the Single Point of Access if you need help urgently
You can send an email to NAV.OpenMinds@nhs.net
If you’re in a mental health crisis and need urgent help, call the Single Point of Access on (01472) 256 256 and select option 3. They are available 24 hours a day, 7 days a week. Alternatively, you can call NHS 111 free from a landline or mobile phone.
North East Lincolnshire Council Wellbeing Service
The service aims to help you to address some of the barriers preventing you from living a happy and healthy life .
The service is free and offers a confidential service to support you with setting out targets and planning strategies to achieve them.
To access the service call (01472) 325 500 or visit their wellbeing page
User & Carer Independent Forum
The User and Carer Independent Forum provides an opportunity for mental health service users and Carers to have a say in the planning, development and monitoring of local mental health services. The Forum is a local charity managed by a board of mental health service users and Carers. Independent Forum Members can use the Forum to draw on their experiences of mental illness and those of the people they care for and can voice their ideas, opinions and views on local and national issues about mental health. They can also take part in various activities to help to make a difference to their lives and the lives of other service users, including:
For more information about the User and Carer Independent Forum or supporting Carers locally, please contact George Baker or Brian Hoser on 01472 233 321 or 01636 894 154 or email firstname.lastname@example.org.
01472 626 100
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